Customer Success Intelligence · Live

See churn before
it satisfies.

One health score. Every signal — login frequency, support sentiment, feature adoption — synthesized into exactly who's leaving and exactly what your CS team should do right now.

P
M
S
J
Trusted by CS teams managing $2.4B+ ARR

Customer Health

Acme Corp · Enterprise

LIVE
72/100
Login freq.78
Feature adoption64
Support sentiment82
↑ +2 ptsvs last week
HEALTHY

Renewal Forecast

Next 90 days · 47 accounts

+$1.2M ARR
Now+90d
34
On Track
9
At Risk
4
Critical

Sentiment Feed

Live ticket analysis

PARSING
T-4821API rate limits hitting us hard-0.72
T-4820Onboarding flow is really smooth+0.88
T-4819Can't export to Salesforce anymore-0.91
T-4818Dashboard loads instantly now+0.94
T-4817Missing features from old platform-0.58
T-4816Support team very responsive+0.76
T-4821API rate limits hitting us hard-0.72
T-4820Onboarding flow is really smooth+0.88
58% +
27% ~
15% −
Scroll to see the full picture
01 — The Cost of Blindness

Your customers are sending distress signals.
Nobody's watching the screen.

Every cancellation email starts as a whisper — a login that stopped, a feature that went unused, a support ticket that turned hostile. The data exists. It's just invisible until it's too late.

67%

of enterprise churn shows signals 90+ days before cancellation

Those signals are already in your data. Scattered across 7 tools.

$2.3M

average ARR lost per year by CS teams flying blind on 200+ accounts

One missed renewal conversation. One unanswered support spiral.

11 hrs

per week your CS managers spend building spreadsheet dashboards

That's 572 hours a year. Not coaching. Not saving accounts. Formatting cells.

23 days

average lag between a customer going silent and CS noticing

By then, the budget conversation has already started internally.

Command Mode Activated
02 — Command Mode

One score. Every signal.
Automated action.

ChurnCommand ingests your CRM, support desk, product analytics, and billing in 48 hours. Then it does the work your spreadsheets never could.

Automated Playbooks

4 active · 2 triggered today

AUTO-PILOT
TRIGGEREDMeridian Labs$148K

Health score drops below 60

Assign EBR to CSM · Schedule within 7 days

RUNNINGVertex Systems$92K

No login for 21+ days

Send re-engagement sequence · Notify CSM

TRIGGEREDStonegate Inc.$210K

Support sentiment < -0.6

Escalate to VP CS · Create priority ticket

COMPLETEFlux Analytics$67K

Feature adoption stalls at onboarding

Trigger in-app walkthrough · Book training call

73% renewal confidence

Account Command

47 accounts · sorted by risk

2 CRITICAL
AccountScoreARRStatus
Meridian Labs
42
$148K
CRITICAL
Vertex Systems
58
$92K
RISK
Stonegate Inc.
71
$210K
HEALTHY
Flux Analytics
85
$67K
HEALTHY
Cascade AI
33
$380K
CRITICAL
Northpoint Co.
64
$124K
RISK
$1.02M ARR at risk

Connects to your stack in 48 hours

No data migration. No professional services. Your CSM is live before your next QBR.

SalesforceHubSpotZendeskIntercomMixpanelStripe+40 more →
03 — Results in the Wild

CS teams that predict,
not react.

$2.4B+

ARR monitored

94%

churn prediction accuracy

48 hrs

average time to first insight

3.2×

average NRR improvement

We recovered $840K in at-risk ARR in the first quarter. I saw the health scores drop two months before the accounts started sending cancellation signals. That lead time is everything.

$840K recovered

Priya Nair

VP Customer Success · Lattice Systems

$12M ARR

My team was spending 11 hours a week building status decks. Now ChurnCommand generates them automatically. We redirected that time to 22 save conversations in 90 days.

22 saves in 90 days

Marcus Webb

CS Operations Manager · Helix Commerce

$8.5M ARR

As CRO, I care about one number: net revenue retention. We went from 91% to 107% NRR in two quarters. The playbook automation alone justifies the cost twenty times over.

91% → 107% NRR

Sofia Reinholt

Chief Revenue Officer · Northvault SaaS

$24M ARR

One enterprise save pays for 10 years of ChurnCommand

Your next QBR is 90 days away.
Start monitoring today.

Free tier covers up to 50 accounts. No credit card. First insights in 48 hours — before your next at-risk account goes quiet.

Work email only · 2-minute setup · Cancel anytime